Τhe warranty period is set at 2 years and can go up to 15 years depending on the manufacturer and the family of products. In all cases, the warranty period is clearly stated on each product page on our website.
The warranty period starts from the date of the initial final customer purchase and it cannot be transfered.
Philippos Nakas S.A. guarantees to the original buyer that the products do not bear any defect, due to the materials used for their manufacture or due to the assembly work. During warranty period Philippos Nakas S.A. will repair or replace the defective product at no charge. The company has the exclusive right to determine, at its sole discretion, the method, the time and the place of the repair.
The transportation of the product to the Service Department of Philippos Nakas S.A. and the insurance as well, are at the customer’s responsibility. Please present a document/proof of purchase, (sales receipt, purchase invoice etc). For the safer transportation, the products sent for repair must be carefully and safely packed in their original packages. Unjustified occupation or visit of our technicians at home will be charged separately, even if the product is covered by a warranty.
Proper maintenance and use of the Product:
Please read carefully the instructions manual of the product you purchased. The information contained in this refer to the correct use, assembly and maintenance of the product.
The guarantee does not apply to damage resulting from:
1. Negligence (e.g. damage from battery acid leaks)
2. Improper use.
3. Use contrary to the requirements specified by the manufacturer (bad connection, fall, exposure to extreme temperature levels, damages derived from changes in the voltage)
4. Any repair or modification made outside of the Service dept. of Philippos Nakas S.A.
Warranty does not apply also in the following cases:
1. When the serial number, or identification symbols of the device have been altered, changed or removed.
2. The guarantee must be posted to the Service dept. of Philippos Nakas S.A. within ten (10) days from the date of purchase, otherwise it is invalid. Philippos Nakas S.A. will do everything possible to have the product repaired and returned to you as soon as possible. For any problem or question you can contact daily 14:00 to 15:30 the Service dept. of our company to the tel. no .: 210 6686260.
For any repairs contact the Service Department of Philippos Nakas S.A. at:
Paiania - Central Facilities
19th klm Lavriou Ave., 190 02
E-mail .: [email protected]
Thessaloniki - Charilaou
19 Plastira str., 542 50
You can view all of our Service Points here.